# Klara Aster Jarolimova

Lead Product Designer guiding AI-enabled platforms in healthcare, SaaS, and enterprise by establishing user-centered design processes and translating complex systems into scalable experiences.

# EXPERIENCE

## Klarko | Remote | Lead Product Designer (Independent Consultant) | 03/2024 - present

- Defined 0→1 UX strategy and experience direction for AI-driven startups, leading hands-on discovery, prototyping, and usability testing to translate complex data into validated, user-facing solutions.
- Led discovery sprints and initial UX concepts for Nationwide’s secure enterprise messaging (via Randstad), shaping compliant, accessible workflows to support millions of communications.

## Verizon | Remote, Contract — Senior Experience Designer | 06/2023 - 08/2024

- Influenced onboarding and profile migration strategy for 10M users by conducting research, synthesizing insights, competitive analysis, and producing prototypes that informed cross-team experience decisions.
- Co-created a service design framework to align cross-channel journeys and uncover pain points.
- Explored and ideated AI-driven solutions to elevate profile personalization, enabling tailored, data-driven, omnichannel, real-time in-store experiences as part of a side innovation project.

## Lokion | Remote — Senior UX Designer | 03/2022 - 12/2022

- Established collaborative design best practices (workshops, UX meetups) to align teams, while creating wireframes, prototypes, and concepts that accelerated concept validation.
- Designed interactive experiences connecting conservationists and hunters, strengthening engagement and collaboration within Ducks Unlimited’s niche community ecosystem.

## Rotary International | Remote — UX Designer & Researcher | 10/2019 - 03/2022

- Led human-centered design for enterprise networking, voting, and onboarding platforms in humanitarian and healthcare sectors, enhancing accessibility, collaboration, and platform adoption.
- Led UX research with doctors and staff, streamlining the application process, reducing cognitive load, and making training accessible, resulting in smoother onboarding and reduced support needs.

## Sertifi | Chicago — Product Designer | 02/2019 - 10/2019

- Owned UX strategy for a SaaS enterprise signing experience redesign, leading discovery sprints, wireframing, high-fidelity prototyping, and usability testing that increased early engagement by 30%.
- Built and coached a cross-functional team to run usability testing and facilitated collaborative design and research workshops to deliver impactful, user-centered solutions.

## Elkay Manufacturing | Oak Brook — Senior UX UI Designer | 04/2014 - 02/2019

- Redesigned UX and UI for Elkay’s hydration initiative landing pages, product detail pages, and purchase journey, cutting bounce rates by 20% across 20+ sites and promoting public wellness.
- Established a collaborative, human-centered design process within a legacy enterprise environment, aligning sales, operations, and engineering teams through shared research, journey mapping, and validation, resulting in reduced cognitive load, and 91% usability ratings.

# EDUCATION

## UNC Charlotte, Charlotte BA in Graphic Design, Mass Media Minor | 2002 - 2007, NC
## DePaul University, Chicago MS in Business IT, HCI Capstone | 2012 - 2016, IL

### Interaction Design Foundation Certifications

UX Management Strategy | Service Design | How to Design for AI | UX Research Methods  
**Stanford University Certification in Progress | AI for Healthcare  
Duke University Certification in Progress | Human Factors in AI**

# ADDITIONAL ACCOMPLISHMENTS AND AWARDS

#### Challenge Setter/Designer | CERN Hackathon | 2019/20 | Anti-trafficking/healthcare.

**Super Mentor Distinction | ADPList | October 2023 | Recognized as top 1% of global UX mentors.**  
**Patent Pending in AI Messaging | AI for Recommendations via Group Messaging.**  
**Scholastic Art Award | Art piece exhibited at Charlotte Douglas International Airport.**

## SKILLS | Product Design, User Research, Problem-Solving, Information Architecture, Accessibility, Prototyping, Design Systems, Leadership, Interaction Design, Workshops, Branding, A/B Testing, Data-Driven, Design Trends, Requirements, Multiple Projects, Human-Computer Interaction, Responsive Design, Cross-Functional Collaboration, Agile Methods, UI Design, Artificial Intelligence, Enterprise Applications, Systems Thinking

## DESIGN TOOLS | Figma, Sketch, Axure, Framer, Invision, UXPin, Balsamiq, Zeplin, HTML/CSS, Bootstrap, React, Adobe Creative Suite, Cursor, UXPilot, MidJourney, Replit, Lovable, Uizard, Canva, Wordpress, Webflow

## RESEARCH TOOLS | Miro, UserTesting, Google Analytics, Optimal Workshop, Glassbox, Fullstory, Dovetail, Notably, ChatGPT, UserZoom, Maze, FigJam, Notion, PowerMapper, SiteImprove

## LANGUAGES | Czech, English, Slovak-Fluent | Spanish-Basic | French-Beginner